Earticle

초록

영어

Various kinds of service measurement including the development of the measurement of service quality have been developed. Especially the mobile telecommunication service being represented by the mobile communication company would be the mostly developed area. Its service development can be understood along with the development of the telecommunication companies as well as cellular companies. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

목차

Abstract
 1. 서론
 2. 이론적 배경
  2.1 서비스 품질에서의 효율성 평가의 필요성
  2.2 서비스 품질에 관한 연구
  2.3 효율성 측면에 관한 연구
 3. 연구방법
  3.1 연구모형 설계 단계
  3.2 투입요소와 산출요소의 분석
  3.3 DEA 모형의 분석
  3.4 분석결과
 4. 결론 및 제언
 5. 참고문헌

키워드

저자

• 한경희 [ Kyoung Hee Han | 경희대학교 산업공학과 ]
• 조재립 [ Jai Rip Cho | 경희대학교 공과대학 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한안전경영과학회지 [Journal of Korea Safety Management & Science]

• 간기

  계간

• pISSN

  1229-6783

• eISSN

  2288-1484

• 수록기간

  1999~2025

• 십진분류

  KDC 530 DDC 620