회수물류업에서의 성과측정을 위한 BSC (Balanced Scorecard) 시스템 개발에 관한 연구
A study on development of BSC system for performance measurement in retrieval distribution business
Nowadays, BSC presented by alpan is observed by many enterprises and is being operated gradually. BSC includes non-financial factor as well as financial factor in performance assessment and it is a tool that will be able to evaluate even strategy of long-term view. In point of performance management, BSC brings in relief importance on non-financial performance as well as financial performance and it shares with viewpoint of 4 things of financial viewpoint, customer viewpoint, internal process view point, learning and growth viewpoint. then these make an array with vision and strategy of organization by causal relationship, it presented necessity of performance control on organization as center on KPI of inner of each viewpoint. Thus, study on measures and control of management performance is progressed actively and is accomplishing much development. This study is aimed at calculation of weight that is able to reflect its importance about AHP on KPI of each viewpoint. The purpose of this study is to present desirable performance measurement model and to give a weight in consideration of working-level character.
목차
Abstract 1. 서론 2. 경영성과평가시스템 2.1 경영성과 평가시스템의 개요 2.2 통합적 경영성과평가시스템 2.3 통합적 경영성과평가시스템의 선행연구 2.4 성과 프리즘 모형 2.5 통합 경영성과평가시스템간 비교 3. BSC의 이론적 고찰 3.1 BSC의 기본 개념 3.2 BSC의 네 가지 관점 3.3 전략적 인적자원관리 4. 물류기기 공동이용시스템에서의 BSC 적용 4.1 물류기기 공동이용시스템 4.2 핵심성과지표 선정 4.3 BSC 시스템의 적용방법 5. 결론 및 향후연구과제 6. 참고문헌