The objective of this GM Red-X project was to reduce customer complaints on Kalos, Lacetti, Magnus as reported through 2004.1 - 2005.1 warranty performance. Seatbelt alarm lamp mal-function problem is connected with safety. So it is critical issue. Seatbelt alarm lamp mal-function which caused by buckle occurred 22 cases from 2004.1 to 2005.1.
목차
Abstract 1. 서론 2. 이론적 배경 2.1 고객의 소리(Listen to the customer) 2.2 실패관찰(Observe the failure) 2.3 측정(Measure the contrast) 2.4 주요 인자 확정(Confirm the Major Influence) 2.5 개선관리(Implement control) 3. Red-X 적용사례 3.1 Subject(Problem Definition) 3.2 Identify(Project Definition) 3.3 Analyze 3.4 Implement 3.5 Evaluate 4. 결론 5. 참고문헌