Earticle

초록

영어

In this paper, we consider business process management for a certain business process of telecom companies. Generally, business process management is the management of flow of business activities in an effective and efficient way. If companies have effective and efficient business management process, that is a strong weapon for those companies in this fast changing business environments. This paper focuses on business process management of fulfillment and operations and support readiness business processes for telecom companies. For the fulfillment process, we derive recommended standard functions for a company with eTOM (Enhanced Telecom Operations Map). After deriving recommended standard functions, we draw business flow diagram for a certain process in the fulfillment. For operations support and readiness process we derive recommended standard functions for certain processes. In addition, we show some examples to evaluate process performance and optimize a function of a process. This paper is a very helpful guide to transform a company’s business process or optimize it.

목차

Abstract
 1. Introduction
 2. Business Process Management and eTOM
 3. Business Process Analysis
  3.1. Fulfillment Business Process Analysis
  3.2. Operations Support and Readiness Business Process Analysis
 4. Process Evaluation and Workforce Management Optimization
 5. Conclusions
 References

키워드

저자

• Byeong-Yun Chang [ School of Business Administration, Ajou University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Future Generation Communication and Networking

• 간기

  격월간

• pISSN

  2233-7857

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605