골프장의 내부마케팅 요인에 따른 내부지원만족, 직무만족, 고객지향성 및 경영성과 간의 관계분석
An Analysis of the Relationship among Satisfaction with Inner support, Satisfaction with Duties, and Customer Directionality from Inner Marketing Factors of Golf Courses
This thesis performed an analysis of the relationship among satisfaction with inner support, satisfaction with duties, and customer directionality from inner marketing factors of golf courses and leaded to the conclusions as followings. First, all of the inner communication, educational training, and compensational systems of inner-marketing had a significant effect on the satisfaction with inner support. The factors of inner communication and compensational system had a positive (+) effect on the satisfaction with inner support, but educational training a negative (-) effect. Second, the inner communication, educational training, and compensational systems of inner-marketing had a significant effect on the satisfaction with duties. The factors of inner communication had a positive (+) effect on the satisfaction with duties, but educational training and compensational system a negative (-) effect. Third, the factor of only inner communication of inner marketing had a positive (+) effect on the customer directionality, but educational train and compensational system didn’t have a significant difference in customer directionality. Fourth, inner communication and educational factors of inner marketing had a significant positive (+) effect on management fruits, but the compensational system didn’t have a significant difference in customer directionality.
목차
Ⅰ. 서론 1. 연구의 필요성 2. 연구의 목적 3. 연구의 모형 및 가설 Ⅱ. 연구방법 1. 연구대상 및 표집 2. 측정도구 3. 설문지의 신뢰도 및 타당도 4. 자료처리 Ⅲ. 결과 1. 변인들 간의 상관분석 2. 연구모형의 적합성 검증 Ⅳ. 논의 Ⅴ. 결론 참고문헌 ABSTRACT
키워드
Inner marketingSatisfaction with inner supportSatisfaction with dutiesCustomer directionalityManagement fruits
현대사회에 있어서 신체활동 연구의 주요 탐구과제는 ‘신체활동을 통한 교육’으로부터 ‘인간의 기본적인 움직임’을 목표로 하는 스포츠적인 움직임을 중심으로 한 생명 활동의 개념으로 급속히 변화되고 있는 추세이다. 이러한 환경변화에 대응하기 위하여 본학회는 ‘체육’적인 요소에서 ‘스포츠’적인 요소를 중심으로 한 학문적 정체성을 견고히 하고, 정기적인 학술지 발간과 학술활동을 통해 한국스포츠츠 문화의 발전과 학문적인 발전에 기여하는데 그 목적이 있다.