Earticle

초록

영어

Recently hospitals are trying to meet requests of patients by reflecting regular survey results of patients into hospital's management in order to increase patients' satisfaction and the rate of return visit. In this paper, degree of patients' satisfaction and the rate of return visit were analyzed using surveys of hospital selection factors and the characteristics of aesthetic plastic surgery. This analysis results can be used as data for setting up efficient management direction of aesthetic plastic surgery hospitals. In the main results, facilities and medical trust factor was the primary cause for aesthetic plastic surgery patients to select hospitals and the results showed that hospitals have to consider carefully not only aesthetic plastic surgery patients but also guardians such as parents or friends because patients are acquiring surgery information from them. The results also showed approachableness to hospitals was not important factor to select a hospital.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 병원 선택 기준에 대한 이론
  2. 의료기관 선택 과정에 관한 이론
  3. 의료서비스 만족도와 관련 요인
 Ⅲ. 연구 방법
  1. 연구대상
  2. 자료수집기간 및 방법
  3. 설문지 문항 구성
  4. 자료처리 및 분석방법
 Ⅳ. 연구 결과
  1. 연구대상자의 일반적인 특성
 V. 고찰 및 결론
 참고문헌

키워드

저자

• 조경원 [ Kyoung-Won Cho | 영산대학교 의료경영학과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613