The purpose of this study is to investigate the difference of satisfaction with incidental facilities according to the personal characteristics of customers in order for effective management of golf country clubs and provision of fundamental data of marketing strategy for incidental facilities. By convenience sampling method, 186 of customers of golf country clubs located in Daejeon, Chungnam, and Chungbuk were selected as a significant sample. To draw study results, frequency analysis, reliability analysis, independent t-test, and one-way anova were utilized. The results are as following. First, there were partial differences showed in satisfaction of customers with restaurant satisfaction according to their personal characteristics. The longer golf experience customers have, the more differences there were showed in restaurant satisfaction. Second, it seemed that there were partial differences in satisfaction of customers with shower facilities satisfaction according to their personal characteristics. More specifically, the satisfaction with shower facilities showed differences according to monthly wage. Third, the satisfaction of customers with a supplementary exercise facility showed partial differences according to their personal characteristics. In other words, depending on gender, the satisfaction with a supplementary exercise facility showed differences and the satisfaction according to monthly income as well. Thus, for the improvement of customer satisfaction and effective management of a golf country club, it is required to design supplementary exercise facilities with having interior diversified to conduct differentiated marketing considering customer’s gender. Subsequently, it is recommended to differentiate customer benefits and diversify the development of a customized product, considering customers’ monthly income and golf experience.
목차
Ⅰ. 서론 1. 연구의 필요성 2. 연구의 목적 Ⅱ. 연구방법 1. 연구대상 2. 조사도구 3. 타당도 및 신뢰도 4. 자료처리 Ⅲ. 결과 1. 이용객의 개인특성에 따른 식당시설 만족도 2. 이용객의 개인특성에 따른 샤워시설 만족도 3. 이용객의 개인특성에 따른 보조운동시설 만족도 Ⅳ. 논의 Ⅴ. 결론 및 제언 1. 결론 2. 제언 참고문헌 ABSTRACT
키워드
Golf Country ClubIncidental FacilitiesSatisfactionPersonal Characteristic
현대사회에 있어서 신체활동 연구의 주요 탐구과제는 ‘신체활동을 통한 교육’으로부터 ‘인간의 기본적인 움직임’을 목표로 하는 스포츠적인 움직임을 중심으로 한 생명 활동의 개념으로 급속히 변화되고 있는 추세이다. 이러한 환경변화에 대응하기 위하여 본학회는 ‘체육’적인 요소에서 ‘스포츠’적인 요소를 중심으로 한 학문적 정체성을 견고히 하고, 정기적인 학술지 발간과 학술활동을 통해 한국스포츠츠 문화의 발전과 학문적인 발전에 기여하는데 그 목적이 있다.