Earticle

초록

영어

This Studies related to leadership, job satisfaction and organizational performance is gathering strength and moreover, the speed of change is becoming an essential factor in air transportation business of which speed of change is faster and competition is more intense than any other businesses.
The purpose of this study closely examined transactional Leadership among airline employees in catering department in a way to expand the scope of study related to leadership. This study also examined the effect of subordinate factors of transactional leadership on employees' job satisfaction and performance and effect of job satisfaction on job performance, and clarified differences based on demographical characteristics. Upon these data, this study was conducted to suggest a desirable way forward in human resources management as well as supply substantial data for effectively managing human resources in airline catering business. The results of the empirical analysis of the study are presented below. Only contingent reward, in the transactional leadership, had an affirmative effect on job satisfaction and job performance of the airlines catering employees. So the contingent reward was applied to the employees more efficiently than exceptional management in the transactional leadership. Moreover, in the study, we have shown that job satisfaction resulted from manager’s leadership affected job performance in the affirmative. Therefore the manger’s leadership should to be trained to increase the job satisfaction of the employees. Even though the study brought up an issue of the human resource management with empirical data in the airline catering business, there were some of limitations of the study, just focusing on the job satisfaction and job performance in the field of transactional leadership. So the research should be covered in the aspect of manager’s transformational leadership, as well as the dependent variables of the employees’behavior as its objectives. We suggest that the study indicate the research limitation and necessity of longitudinal study for the analysis of the influence between variables, because the theory was mainly based on cross-sectional data within a certain period of time.

목차

Ⅰ. 서론
 Ⅱ. 이론적 고찰
 Ⅲ. 조사설계
  1. 연구모형 및 가설 설정
  2. 표본설계
  3. 변수의 측정과 통계분석
 Ⅳ. 실증분석 및 결과
  1. 표본의 일반적 특성
  2. 거래적 리더십에 대한 신뢰성과 타당성 분석
  3. 가설 검증
 Ⅴ. 결론
 참고문헌
 ABSTRACT

저자

• 정연국 [ Jeong, Yeon-Kook | 동의과학대학 국제관광계열 호텔관광경영전공 조교수. ]
• 석기현 [ Seok, Ki-Hyun | 아시아나항공(주) 대구국제공항 서비스지점 지점장, 경영학박사. ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광서비스연구 [Journal of Tourism Services Research]

• 간기

  반년간

• pISSN

  1598-6853

• 수록기간

  2001~2016

• 십진분류

  KDC 326 DDC 338