Earticle

초록

영어

Many companies have been implementing Enterprise resource planning (ERP) systems for their organizational transformation in order to survive and achieve strategic advantages in an increasing competitive business environment. Thus, it is meaningful to identify factors that affect ERP system operation positively. Organizational citizenship behaviors (OCB) are discretionary, extra-role behaviors of employees which go beyond the prescribed formal roles, and are known as to be the contribution factors for organization performance. The purpose of this study is to develop the measurements for the OCB constructs in ERP system context and empirically test the relationships between the OCB construct and ERP system success. The four constructs - altruism, conscientiousness and courtesy, civic virtue, and sportsmanship - and fifteen measurements on the OCB were developed based on previous studies (i.e. Organ 1988) and empirically verified by confirmatory factor analysis. The results of testing the relationships between the OCB and ERP system success show that the OCB have a significant direct impact on the information quality and intention of IT innovation while they have an indirect impact on work efficiency mediated by information quality. This study enhances the OCB model into information system arena and helps better understand the user behaviors of information systems.

목차

I. 서론
 II. 이론적 배경
  2.1 조직시민행동
  2.2 조직시민행동의 결과
  2.3 ERP 시스템의 성과
 III. 연구 모형 및 가설
  3.1 연구모형
 IV. 연구 방법론
  4.1 자료수집
  4.2 측정지표 개발
 V. 연구 결과
  5.1 신뢰도 및 타당도
  5.2 가설검증 결과
 VI. 결과 분석 및 토의
 VII. 결론 및 시사점
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저자

• 윤철호 [ Cheolho Yoon | 국립목포대학교 경영학과 전임강사 ]

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