Earticle

초록

영어

This paper considers probable determinants of the application software outsourcing costs and focuses on the service level agreement (SLA) influence. Recently, outsourcing clients and vendors have contracted SLA and tried to reflect them on outsourcing prices. While application software maintenance has been one of the most frequently outsourced functions, its cost did not reflect the service level requirements by the client. This paper empirically shows that the service urgency requirement on SLA increases the maintenance programmers' effort and thus increases the vendor's cost. This result can be used by vendors for program allocation purposes.

목차

I. 서론
 II. 문헌 연구
  2.1 소프트웨어 개발비용에 근거한 산출법
  2.2 소프트웨어 유지보수 노력에 근거한 산출법
 III. 연구 모형 및 자료 수집
  3.1 연구 모형
  3.2 변수 정의
  3.3 연구 대상
  3.4 데이터 수집
  3.5 분석 방법
 IV. 연구 결과
  4.1 상관분석
  4.2 요인분석
  4.3 선형 회귀 모형
 V. 결론
 참고문헌

저자

• 유지나 [ Jeena Yoo | KAIST 테크노경영대학원 ]
• 김병수 [ Byoung Soo Kim | KAIST 테크노경영대학원 ]
• 최민석 [ Minn Seok Choi | KAIST 테크노경영대학원 ]
• 오정석 [ Jungsuk Oh | KAIST 테크노경영대학원 ]

참고문헌