Earticle

초록

영어

By far, numerous e-government projects requiring huge investments have been conducted in Korea to increase the administrative efficiency and improve the service quality via Internet. However, there's little research focusing on methods and techniques for analyzing and evaluating the projects either to economically justify the investments or to assess the quality of the system and of on-line services to citizens. The purpose of this paper is to suggest a set of factors to take into account for evaluating e-government portals and to empirically test the factors to provide useful implications for building such portals. Based on the literature reviewed, we constructed a research model that includes content, public service, community, design, technology, and portal's attributes as independent variables and the user's satisfaction and the administrative efficiency as dependent variables. A reliability test revealed that the evaluation factors proposed in the paper are sufficiently reliable, and a multi-regression analysis indicated that five hypotheses should be accepted. The findings of the study suggest that emphasis should be placed on public service quality and portal site attributes, among others, when implementing portals.

목차

I. 서론
 II. 문헌 연구
  2.1 전자정부 웹사이트 평가 관련 연구
  2.2 기존연구 종합
 III. 전자정부 포털 사이트 평가모형 및 측정방법
  3.1 평가모형
  3.2 가설의 설정
  3.3 변수의 정의 및 측정
 IV. 자료의 분석 및 결과
  4.1 자료수집 및 표본특성
  4.2 자료 분석 방법 및 결과
  4.3 토의
 V. 결론
  5.1 연구결과의 요약
  5.2 연구의 시사점 및 한계점
 참고문헌

저자

• 한기훈 [ Ki-hun Han | 중앙대학교 대학원 경영학과 ] 교신저자
• 홍일유 [ Ilyoo Hong | 중앙대학교 경영학부 ]

참고문헌