Earticle

초록

영어

The e-Government in Korea has made such good results as improvement of official work productivity and citizen service quality. However, e-Government in Korea involves many problems and subjects to must solve, especially, at the side of citizen services. Every public organization as supplier provides each service of themselves to the civilians. Citizens feel inconvenience yet, because they must visit and are supplied various civil services to one public affair from several public institutions. When we consider the paradigm shift of the e-Government service, the status and problems of the e-Government in Korea required more better service model to the citizen. To realize the citizen oriented service, the integration and linkage of the system infrastructure and applications among governmental organizations are required. In this changed situation, when new one/non-stop service model of the digital government is developed and launched, the e-Government can supply better service to the citizens. In this study, the model that we suggest is among the new service models of the e-Government, named the Integrated Civil Service Model. The e-Government involving the Integrated Civil Service Model can make more outcome, such as better civil life convenience, cost-effective results by processing time and cost reduction for public affairs of citizens.

목차

ABSTRACT
 1. 서론
 2. 전자정부의 추진과제와 패러다임 변화
  2.1 전자정부의 추진 현황과 과제
  2.2 전자정부 서비스의 패러다임 변화
  2.3 차세대 전자정부의 서비스 방향
 3. 패러다임 변화에 따른 대민창구 통합 서비스모델
  3.1 대민 서비스 창구의 변화 필요성
  3.2 대민서비스 창구의 변화과정과 통합 요구
  3.3 전자정부의 통합대민서비스 모델
  3.4 전자장부의 통합 대민서비스 가상사례
 4. 결론
 참고문헌

저자

• 노규성 [ Kyoo-Sung Noh | 선문대학교 경영학부 교수 ] 교신저자
• 정진택 [ Jin-Taek Jung | 한성대학교 행정학과 교수 ]

참고문헌