Earticle

초록

영어

The proliferation of digital technologies has led users to engage in various forms of unpaid labor, commonly referred to as digital shadow work. However, existing research lacks a unified framework to classify shadow work in terms of task characteristics, user autonomy, and affective responses. This study proposes a three-dimensional analytical framework composed of Task Type, Autonomy Level, and Affective Response to conceptualize and systematically classify digital shadow work. A total of 34 relevant studies were re-analyzed and mapped onto the framework, which demonstrated its explanatory power and applicability across diverse contexts. The study also confirms the framework’s conceptual validity and reliability, and discusses its theoretical and practical implications in management, information systems, and service operations research.

목차

Abstract
서론
선행연구
그림자노동의 출현과 연구흐름
디지털 그림자노동 프레임워크 제안
3차원 연구 프레임워크 개발과정
각 차원별 정의와 기준
프레임워크 적용 및 분석
분석결과 및 주요 해석
결론
연구의 요약
연구의 시사점
연구의 한계와 향후 연구방향
참고문헌

저자

• 박상철 [ 대구대학교 경영학부 ]

참고문헌