Earticle

초록

영어

Due to the development of Internet and networking technologies, it is much more easier to get in touch with public service through the web services such as tax, travel information, getting a job, etc. In order to measure the quality of official government web sites, we are to test the difference between the web quality of the government sites and the offline feature of the same official service by means of customer perspectives. The resulting of this study show that the quality of official web site has been improved so far though such areas as privacy, security needed to be updated. Especially the web interface or contact point of the digital media should be reflected customer's need so that the online materials may be quickly updated according to the request of client's.

목차

Abstract
 I. 서론
 II. 이론적 배경
  1. 공공기관 서비스 품질 평가
  2. 공공기관 웹 사이트 품질 평가
 III. 연구의 설계
  1. 연구 모형 및 설계
  2. 연구가설
 IV. 연구 방법
  1. 자료 수집과 표본의 특성
 V. 연구 결과
  1. 신뢰성 및 타당성 분석
  2. 가설 검증
 VI. 결론
  1. 연구결과 요약 및 시사점
  2. 연구의 한계
 참고문헌

저자

• 김학희 [ Hak Hee Kim | 한국문화관광정책연구원 연구원 ]
• 김경준 [ Kyoung June Kim | 한국문화관광정책연구원 연구원 ]
• 박정희 [ Jung Hee Park | 서강대학교 대우교수 ]

참고문헌