Abstract
1. Introduction
2. Literature Review
2.1. Pilot study on OVS service
2.2. Characteristics of OVS Service
2.3. Digital Trust
2.4. Intention to use
3. Research Model and Hypotheses Development
3.1 Research Model
3.2 Characteristics of OVS and Trust
3.3 Trust and Intention to use Intention to use
3.4 Mediation Effect of Positive Word-of-mouth
4. Methods
4.1 Survey administration
4.2 Instrument validation
5. Discussion
Acknowledgments
References