Earticle

초록

영어

Robotic process automation (RPA) has a high potential to transform the workplace with software-based robots. For example, companies can automate or simplify process, maximize resources and minimize human error. The primary purpose of this research is to propose a business process clustering framework to introduce RPA effectively to an organization. The proposed framework compares the degree of process maturity and process complexity of each business process and classifies the types of RPA adoption possibilities in the business process. A real–life case is illustrated to demonstrate the RPA adoptability of our framework.

목차

Abstract
Introduction
Literature Review
Robotic Process Automation
RPA and BPM Comparison
The Characteristics of RPA’s Business Processes
Methods
Decision Framework for RPA adoption
Selected Business Process
Survey and Data Collection
Data Processing and Analysis
Research Procedure
Results
The Sample Results
Clustering Analysis Result
Conclusion
Discussion
Implication
References

저자

• Sumin Lee [ School of Business and Technology Management, KAIST ]
• Chanhee Kwak [ Department of ICT Engineering, Kangnam University ]

참고문헌