Earticle

초록

영어

Developments in Information and Communication Technology have entirely reshaped how work gets done by making traditional working practices based at a fixed location replaced by smart working schemes where employees have high levels of autonomy. This study aims to examine how employees’ intention to continue smart-working is influenced by the service quality of smart-work support services and the perceived value of smart-work. Data were collected from 406 employees working in Korea, then analyzed through the structural model test. The results verified that the quality of smart-work support services consists of eight attributes while dividing the perceived value of smart-work into three dimensions, and further revealed that the service quality influences the intention to continue smart-working by way of perceived value and satisfaction. This study sought to explore the relationship among service quality, perceived value, and satisfaction by clearly conceptualizing and measuring them in the context of smart-work, thereby ultimately understanding the impact they have on the continuance intention to use smart-work.

목차

Abstract
Introduction
Theoretical Development
Smart-work Support Service Quality Attribute
Perceived Value of Smart-work
Conceptual Model
Methodology
Survey Items
Data Collection
Data Analysis
Test of Measurement Model
Test of Structural Model
Discussion
Summary of the Results
Implications
Limitations and Future Research
References

저자

• Kim, Sang Soo [ Yong In University ]

참고문헌