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The Effect of Interactivity between KIBS Firms and Customers on Innovations in KIBS Firms

  • 간행물
    Asia Pacific Journal of Information Systems KCI 등재 SCOPUS 바로가기
  • 권호(발행년)
    제30권 제4호 (2020.12) 바로가기
  • 페이지
    pp.758-784
  • 저자
    Yong Jin Kim, Myung-Seong Yim
  • 언어
    영어(ENG)
  • URL
    https://www.earticle.net/Article/A387911

원문정보

초록

영어
In today’s dynamic and hypercompetitive business environment, knowledge and innovation have emerged as bases for sustained competitive advantage. This paper addresses two specific research questions. First, we ask, “What is the effect that firm interactivity has on various types of innovation?” As we address this question, we explain that interactivity helps firms create knowledge, which then promotes and enables innovation. Second, we ask, “How do the various types of innovation impact firm performance?” We develop a research model and a set of hypotheses from the basis of organizational knowledge creation theory and the knowledge-based view of the firm. We test this model using survey data, and find that interactivity is positively associated with innovation. We also find that several types of innovation, including service innovation, process innovation, and organizational innovation have a positive impact on firm performance.

목차

ABSTRACT
Ⅰ. Introduction
Ⅱ. Theoretical Background
2.1. Organizational Knowledge Creation Theory
2.2. Knowledge-Based View of the Firm
Ⅲ. Research Model and Hypotheses
3.1. Interactivity
3.2. The Effect of Interactivity on Innovation
3.3. The Moderating Effect of Knowledge Types
3.4. The Effect of Innovation on Firm Performance
Ⅳ. Method
4.1. Sample and Data
4.2. Operationalization of Research Variables
4.3. Validity and Reliability
4.4. Structural Model Test
Ⅴ. Discussion
5.1. Theoretical Implications
5.2. Practical Implications
5.3. Limitations and Future Research
5.4. Conclusion


저자

  • Yong Jin Kim [ Professor, MIS, Sogang University, Korea ]
  • Myung-Seong Yim [ Associate Professor, Business Administration, Sahmyook University, Korea ] Corresponding Author

참고문헌

자료제공 : 네이버학술정보

    간행물 정보

    • 간행물
      Asia Pacific Journal of Information Systems
    • 간기
      계간
    • pISSN
      2288-5404
    • eISSN
      2288-6818
    • 수록기간
      1990~2026
    • 등재여부
      KCI 등재,SCOPUS
    • 십진분류
      KDC 325 DDC 658