Abstract
요약
1. Introduction
2. The status quo of vehicles passing through toll stations on expressways
2.1 Development status of expressway
2.2 The status quo of expressway toll station system
2.3 Check-in personnel and negative emotions
3. Service Design
3.1 Service overview
3.2 User interviews of staff
3.3 Access the survey
3.4 User population
3.5 User journey map export
3.6 Analysis and comparison of existing systems
3.7 Overall framework of the inspection system
4. Use of inspection system services
4.1 Improve the inspection efficiency at expressway intersections
4.2 Eliminate crimes and shorten charging time
4.3 Comparison with current charging mode
4.4 service blueprint
5. Conclusion
REFERENCES