Earticle

초록

영어

Product–service systems (PSS), integrating physical products and services, currently play a crucial role in sustainable economies. In addition to the highly competitive global economy, the emergence of new digital paradigms is supporting the shift toward servitization. Although the great potential of such paradigms is recognized by both practice and research, their implications for PSS are not yet clear. In particular, features of Internet of Things (IoT), such as total connectedness and ubiquity of smart sensors and actuators, provide various new opportunities for PSS. This study explores such opportunities by conducting structured literature review and 13 interviews. We organize the findings in two folds: First, we introduce four degrees of IoT involvement in PSS business models and elaborate the opportunities that they create for different types of PSS. Second, we present the key technologies and approaches that IoT provides concerning PSS lifecycle management.

목차

ABSTRACT
Ⅰ. Introduction
Ⅱ. Conceptual Background
2.1. Product–Service Systems
2.2. Internet of Things
2.3. Internet of Things for Product–Service Systems
Ⅲ. Study Design
3.1. Systematic Literature Review
3.2. Expert Interviews
Ⅳ. Internet of Things as Product–Service System Business-Model Enabler
4.1. Tracking
4.2. Interacting
4.3. Optimizing
4.4. Transforming
Ⅴ. IoT as PSS Lifecycle Management Enabler
Ⅵ. Discussion
Ⅶ. Conclusion

저자

• Mohammad R. Basirati [ Research associate and Ph.D. student, Chair for Information Systems, Technical University of Munich (TUM), Germany ] Corresponding author
• Jörg Weking [ Research associate and Ph.D. student, Chair for Information Systems, Technical University of Munich (TUM), Germany ]
• Sebastian Hermes [ Research associate and Ph.D. student, Chair for Information Systems, Technical University of Munich (TUM), Germany ]
• Markus Böhm [ Research Group Leader, Chair for Information Systems, Technical University of Munich (TUM), Germany ]
• Helmut Krcmar [ Chair Professor, Information Systems, Technical University of Munich (TUM), Germany ]

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