Earticle

초록

영어

Today information and communication industry is making rapid progress. Passing first and second generation, third generation of information and communication services has been supplied. Consequently life environments of consumers using information and communication services have been changed suddenly. Futhermore new levels of information and communication equipments are supposed to be supplied generally in the near future. In this circumstances, information and communication revolution will renew our life and create new life cultures.
However burdens and benefit imbalances of consumers are going to be the point of issue in new information and communication society. And consumers who cannot adapt to the change of market are unable to consume rationally. Therefore various social problems would be occurred. In this background researchers investigated the development plan of consumer protect system in information and communication society.
First market situation related to changes in information and communication market is inspected. Further this report checked principal consumer policy and suggested plan to guarantee benefits of consumers.
Especially this research suggested direction of policy connected to preparation of law, reformation of administration system and reformation of damage remedy system. Concretely suggested needs and plans to enact Act of protection of information and communication consumer. Also suggested programs to reform administration system like organization of information and communication department.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 정보통신시장의 현황
  1. 정보통신산업정책의 추진
  2. 소비자피해
 Ⅲ. 정보통신시장의 발전
  1. 유비쿼터스의 실현
  2. 유선전화의 발전
  3. 이동통신의 발전
  4. 새로운 정책의 구상
 Ⅳ. 제도개선방안
  1. 정보통신소비자보호법의 제정
  2. 행정의 정비
  3. 유효경쟁의 실현
  4. 정보제공의 충실
  5. 피해구제제도의 개선
 Ⅴ. 결론
 참고문헌

저자

• 강창경 [ Kang, Chang-Kyung | Korea Consumer Protection Board ]

참고문헌