Earticle

초록

영어

In their role as stewards of organizational information technology (IT), IT managers participate in crisis management activities. While much has been said about the power of technology in improving preparation for emergencies, the behavior of IT managers in crisis situations is not well understood. This paper addresses IT manager actions during the crisis response effort, when appropriate actions need to be taken at short notice. Recognizing that few guidelines exist for IT managers in these situations, we use recommendations from the crisis management literature in analyzing five earthquake cases from Japan and Taiwan. We identify several recommendations from this set for IT managers, which are related mainly to communications and leadership behaviors, suggesting that the IT manager role is a vital one in crisis response. The research additionally shows that recommendations from the crisis management literature have value also when applied to IT managers. Finally, we conclude on several ways that our understanding of IT manager crisis response could be developed by future research.

목차

ABSTRACT
Ⅰ. Introduction
Ⅱ. Literature Review
2.1. What Do We Know and Not Know About IT Manager Behavior in Crisis Situations?
2.2. Recommendations Given in Crisis Response
Ⅲ. Research Method and Design
Ⅳ. Case Contexts
4.1. Three Japanese Case Companies Caught in the 2011 Earthqua
4.2. Two Taiwanese Case Companies in Two Separate Earthquake Events
Ⅴ. How Recommendations are Evident in IT Manager Actions During Crisis Response
5.1. Detecting Problems
5.2. Resourcing
5.3. Decision-making
5.4. Coordinating
5.5. Communication
5.6. Emotion Management
Ⅵ. Discussion
Ⅶ. Contributions, Limitations, and Future Research

저자

• Tommi Tapanainen [ Assistant Professor, Department of Global Studies, Pusan National University, Korea ] Corresponding Author
• Olivier Lisein [ Assistant Professor, HEC Liège, University of Liège, Belgium ]
• Ryuichi Hosoya [ Ph.D. candidate, Graduate School of Commerce and Management, Hitotsubashi University, Japan ]
• Taro Kamioka [ Professor, Graduate School of Business Administration, Hitotsubashi University, Japan ]

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