Earticle

초록

영어

The concept of e-Government was first developed and implemented in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. This study aims to examine the roles of perceived support quality and support satisfaction in the context of government- to-citizen (G2C) transactions towards behavioural intention and usage in developing countries. To test the proposed model, the official website of Kuwait Government Online Services (KGOS) was selected. A survey with a total of 628 responses was analysed using Structural Equation Modelling (SEM) to investigate the goodness of fit of the model and the underlying indicators. The findings confirm the significance of support quality perceived by citizens and provide insights to explain citizens’ intention to use e-Government systems.

목차

ABSTRACT
Ⅰ. Introduction
Ⅱ. Conceptual Background
Ⅲ. Theoretical Framework
3.1. The Quality Constructs of the Updated D&M IS Success Model
3.2. The UTAUT Constructs
3.3. Perceived Support Quality
Ⅳ. Research Methodology and Methods
4.1. Research Methodology
4.2. Kuwait Government Online
4.3. Operationalization of the Variables
4.4. Data Collection
Ⅴ. Data Analysis and Results
5.1. Instrument Validations
5.2. The Proposed Model
5.3. The Revised Model
5.4. Reliability of Constructs
5.5. Convergent and Discriminant Validity of Constructs
5.6. Assessment the Model Fit
5.7. Hypotheses Testing
5.8. Testing Mediation
5.9. Results of Testing the Hypotheses
Ⅵ. Conclusion

Appendix

저자

• Hala Khatib [ Assistant lecturer, The Public Authority for Applied Education and Training, Kuwait ]
• Habin Lee [ Professor, Brunel Business School, Brunel University, UK ] Corresponding Author
• Changwoo Suh [ Research Fellow, Brunel Business School, Brunel University, UK ]
• Vishanth Weerakkody [ Professor, University of Bradford, UK ]

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