Earticle

초록

영어

This study conducted a survey of 400 public officials in kyoung ki Do districts from July to September 2016, and used 390 copies for final analysis. The results of this study can be summarized as follows. First, the level of Job competence and service quality of public officias were statistically siqnificant. Second, the esults showed that both Job competence and sevice quality had a statistically significant influential relationship, so as these variables increased, the level of service quality improved. Third, the influential relationship of Job competence on the service quality of public officials was statistically significant and positive. These results provide a theoretical groung for the understanding and integrated approach to the causality of job competence and of service quality.

목차

Abstract
1. 서론
2. 직무역량과 서비스 질에 대한 선행연구
3. 연구모형 및 가설
3.1 연구모형
4. 연구조사 설계
4.1 연구대상 및 자료수집
4.2 측정도구 및 분석방법
5. 실증분석
5.1 타당성 및 신뢰성 분석
5.2 일반적 특성에 따른 직무 역량의 차이
5.3 일반적 특성에 따른 서비스 질의 차이
5.4 직무 역량이 서비스 질에 영향을 미치는 관계
6. 결론 및 제언
6.1 결론
6.2 제언
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저자

• 김경희 [ Kyung-Hee Kim | 디지털서울문화예술대학교 상담코칭심리학과 교수 ]

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