Earticle

초록

영어

IT service management system presents useful process which needs to handle Incident / Change / Release / Problem / Configuration managements. Many people use ITSM into lots of their IT processes. However, there are few ways to share their ideas directly. Some people can share their ideas by using forums, messengers, and etc. These methods are not connected directly with ITSM, so people need to use outside methods. Knowledge management system is the best answer to share their ideas, which can be connected with ITSM directly. If this system is added into ITSM, people will share their ideas with inside methods easily. To share their knowledge, both system would support this function. For example, Knowledge Management should bring steps of IT Service Management, while ITSM should have keyword for helping users to find knowledges from KMS. Therefore, adding Knowledge Management on IT Service Management would help people to share knowledges while they are working.

목차

Abstract
 Introduction
 Related Work
 The Idea
  IT Service Management part
  Knowledge Management System part
 Future Work
 Acknowledgement
 References

저자

• Jong Ho An [ 2-1, Jangchung-dong 2(i)-ga, Jung-gu, Seoul 110-857, Korea ] lead author
• Sang Woo Shim [ 2-1, Jangchung-dong 2(i)-ga, Jung-gu, Seoul 110-857, Korea ] co-author
• Shin-Woo Lee [ 2-1, Jangchung-dong 2(i)-ga, Jung-gu, Seoul 110-857, Korea ] co-author
• Je-Hee Lim [ 2-1, Jangchung-dong 2(i)-ga, Jung-gu, Seoul 110-857, Korea ]
• Jin-Woo Jeong [ 2-1, Jangchung-dong 2(i)-ga, Jung-gu, Seoul 110-857, Korea ] Corresponding author

참고문헌