Earticle

초록

한국어

본 연구는 ISO/TS 16949 품질 경영 시스템의 요구 사항 및 조직 구성원에 대한 적절한 지원을 통한 프로세스 개선, 그리고 프로세스 개선에 따른 고객 만족 및 조직 성과간의 인과 관계를 분석하여 문제점을 도출하고 연구 결과를 토대로 자동차 완제품 및 부품 제조 조직들이 자동차 품질 경영 시스템을 구축하거나 운영하기 위한 효과적인 방안을 제시하였다. 연구 모형을 검증하기 위하여 설문 조사를 통해 실증 분석하였으며 다음과 같은 결과를 도출하였다. 첫째, ISO/TS 16949 품질 경영 시스템 요구 사항은 프로세스 개선에 긍정적으로 영향을 미치는 것으로 나타났다. 둘째, 지각된 조직 지원은 ISO/TS 16949 요구 사항과 프로세스 개선 간의 사이에서 유의한 조절 효과를 미치는 것으로 나타났다. 셋째, 프로세스 개선은 고객 만족 성과에 긍정적인 영향을 미치는 것으로 나타났다. 넷째, 프로세스 개선은 조직 성과에 긍정적인 영향을 미치는 것으로 나타났다. 따라서 향후 자동차 생산 및 관련된 서비스 및 부품 생산 조직이 자사의 성과를 강화하기 위하여 ISO/TS 16949 인증을 준비할 경우 본 연구 결과를 고려하여 전략적으로 대처해야 할 것으로 판단된다.

영어

As a specific requirement for organizations that produce automobiles and parts and provide related services, ISO/TS 16949 Quality Management System has innovatively helped establish the foothold for the automobile industry of our country and settle down automobile quality management systems. In the late 2014, there were 4728 organizations having ISO/TS 16949 certification, and our country was in 2nd place, following China, in terms of certification records. Based on ISO/TS 16949 certification, many certified companies are making positive results in delivering products to foreign and domestic complete automobile enterprises as well as enhancing development by internalizing specialized automobile quality management systems. On the contrary, some ISO/TS 16949-certified companies are still acquiring the certification simply to respond to customers’ requests, not to seek constant improvement, and are not being able to continuously maintain or improve the system. The purpose of this study is to analyze process improvement through appropriate support for requirements of ISO/TS 16949 Quality Management System and organizational members, and the causal relationship between customer satisfaction and organizational performance according to the process improvement, derive related problems, and based on the study results, suggest effective measures for automobile suppliers to establish or execute quality management systems. To this end, literature research and an empirical analysis were conducted. For literature research, foreign and domestic academic journals, dissertations, research literatures, publications, and statistical data related to requirements of ISO/TS 16949 Quality Management System were collected and used as research data, and to verify the study model, an empirical analysis was conducted through a survey. The collected data was analyzed by using SPSS 18, SPSS Macro, and LISREL 8.72, and research hypotheses were verified based on a mediated moderation model analysis. The study results are as follows. First, it turned out that requirements of ISO/TS 16949 Quality Management System positively influence process improvement. Second, it turned out that perceived organizational support has a significant mediating effect between requirements of ISO/TS 16949 Quality Management System and process improvement. Third, it turned out that process improvement positively influences customer satisfaction. Finally, it turned out that process improvement positively influences organizational performance. The study results indicate that the process can be improved through requirements of ISO/TS 16949 Quality Management System and proper support for organizational members. With this process improvement, customer satisfaction and internal organizational performance can be enhanced. Thus, when organizations producing automobiles, parts, or providing related services prepare for ISO/TS 16949 certification to enhance their performance, they need to be strategically prepared considering the results of this study.

목차

국문 요약
 Ⅰ. 서론
  1.1 연구 배경과 목적
  1.2 연구 방법 및 연구의 구성
 Ⅱ. 이론적 고찰 및 선행 연구
  2.1 ISO/TS 16949 품질 경영 시스템
 Ⅲ. 연구 모형 및 가설 설정
  3.1 연구 모형
  3.2 가설 설정 및 변수 정의
  3.3 설문지 구성
 Ⅳ. 실증 분석
  4.1 자료 수집 및 분석 방법
  4.2 실증 분석
 V. 결론
  5.1 연구 결과 요약 및 시사점
  5.2 연구의 한계점 및 향후 연구 과제
 참고문헌
 Abstract

저자

• 남재상 [ Nam, Jae-Sang | 숭실대학교 중소기업대학원 ] 제1저자
• 한용희 [ Han, Yong-Hee | 숭실대학교 벤처중소기업학과 조교수 ] 교신저자

참고문헌