Earticle

초록

영어

Public sectors around the world utilize social media tools and technologies in their daily activities for a variety of purposes, including disseminating useful information, fostering mass collaboration, and enforcing laws and regulations. A number of social media-based government stage models have emerged to document this use. In this chapter, we conducted a qualitative meta-synthesis of four social media-based government models. These models include 1) the open government maturity model, 2) the social media utilization model, 3) the adoption process for social media, and 4) the social media-based engagement model. The concepts, metaphors, and themes contained in these developmental models are extracted through a series of in- depth semantic analyses of descriptions, resulting in a common frame of reference.

목차

ABSTRACT
 Ⅰ. Introduction
  1.1. Overview of the Social Media in Public Sector
 Ⅱ. Methodology
  2.1. Qualitative Meta-Synthesis Procedure
 Ⅲ. Results
  3.1. Open Government Maturity Model Lee and Kwak (2012)
  3.2. Social Media Utilization Model:Khan (2015)
  3.3. Adoption Process for Social Media:Mergel and Bretschneider (2013)
  3.4. Social Media Based Engagement : Schwalji and Aradi (2013)
  3.5. Comparing and Contrasting Features of Models
  3.6. Related Concepts and Metaphors
  3.7. Discussion: A Common Frame of Reference for Social Media-Based Government
 Ⅳ. Conclusion
 

저자

• Gohar Feroz Khan [ Assistant Professor, School of Industrial Management, Korea University of Technology & Education (KoreaTECH), Korea ]

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