Abstract
1. Introduction
2. Background study
3. BPO Vs KPO
4. Future of KPO
5. Expectation
6. Development Dynamic for KPO
7. Components of the Development Dynamic
7.1 Infrastructure
7.2 Human Capacity
7.3 Policy
7.4 Enterprise
7.5 Content and Applications
8. characteristics
8.1 Vision and Leadership
8.2 Strategic Alignment
8.3 Coordinated Action
8.4 New Collaborative Partnerships
9. Benefits of KPO services
10. Conclusion
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