Earticle

초록

영어

The purpose of this study was to research about communication of dental medical workers. The proper mutual communication among dental medical workers can heighten satisfaction of patients. A survey was performed on 440 subjects (dentist and dental hygienist) living capital area from Jun to August in 2011. There search tool was a structured questionnaire. The collected data was analyzed by frequency, descriptive, chi-square test, Independent t-test and Bivariate logistic regression by Statistical Package for the Social Sciences version 12.0. 1. ‘Dental health care personnel in patient satisfaction and impact of communication that there is’ 4.13 for dentists and dental hygienists were surveyed by 4.11. 2. Efforts to communicate information, ’many conversations‘ with 45.8 percent dentists, dental hygienists, 65.0% were examined at the highest level. 3. ‘Communication of dental medical workers is effect in patient satisfaction' appeared Likert's 5 scale more than 4points (p=0.005). When communication with companions were smooth, influenced on remake decrease of dental prosthesis (p=.000). A remake of dental prosthesis influenced in patient satisfaction (p=.023). When the mutual communication of dental clinic-dental laboratory was smooth, it will influence on the remake decrease of dental prosthesis (p=0.041). 4. Communication related factors that affect the dentist - gender, age, residence, career and there was a significant difference in the communication and dental hygienists - age, residence, work experience, education was a significant difference in the communication. The proper communication among dental workers heighten patient satisfaction with reducing are make of dental prosthesis. Therefore dental workers must exactly share information of patients, and try more to heighten satisfaction of patient.

목차

1. 서론
 2. 연구대상 및 방법
  2.1. 연구대상 및 방법
  2.2. 연구도구
  2.3. 분석방법
 3. 연구결과
  3.1. 연구대상자의 사회·인구학적 특징
  3.2. 연구대상자의 커뮤니케이션에 대한 생각
  3.3. 치과의료인력의 커뮤니케이션을 위한 노력내용
  3.4. 직종별 원활한 커뮤니케이션이 환자치료에 미치는 영향에 대한 생각
  3.5. 직종별 원활한 의사소통에 영향을 미치는 관련요인
 4. 고찰
 5. 결론
 참고문헌
 ABSTRACT

저자

• 이선경 [ Sun-Kyoung Lee | 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소 ]
• 성정민 [ Jeong-Min Seong | 서남대학교 치위생학과 ] 교신저자

참고문헌