Earticle

초록

영어

The purpose of this study is to analyze the perceived quality of service workers and users into service gap index in university total sports center which is being operated as a paid membership. Through these studies priority for improvement of service quality conclusions are as follows in 6 factors. Among the main facilities factors maintaining cleanliness always and incidental facilities factors selling expensive goods and improving parking lots and program factors keeping proper fee of training and community factors giving the place to promote fellowship and worker factors speed of working process and instructor factors improving facial expressions and attitude etc. were shown.

목차

I. 서론
  1. 연구의 필요성
  2. 연구의 목적
 II. 연구방법
  1. 연구대상
  2. 조사도구
  3. 조사절차 및 서비스 착각지수 산출
  4. 자료처리
 III. 연구 결과
  1. 주시설 요인에 대한 서비스 착각지수
  2. 부대시설 요인에 대한 서비스 착각지수
  3. 프로그램 요인에 대한 서비스 착각지수
  4. 지역사회 공헌 요인에 대한 서비스 착각지수
  5. 직원 요인에 대한 서비스 착각지수
  6. 지도자 요인에 대한 서비스 착각지수
 IV. 논의
 V. 결론
 참고문헌
 ABSTRACT

저자

• 정진욱 [ Jung, Jin-Uk | 경남대학교 ]
• 김묵성 [ Kim. Mook-Sung | 경남대학교 ]

참고문헌