Earticle

초록

영어

The purpose of this research is to examine how the three dimensions of social capital – structural (brokerage and closure), relational and cognitive factors have an effect on the SECI (Socialization, Externalization, Combination and Internalization) of knowledge creation process and its effect on the employee’s job satisfaction, job performance and then the team performance in the organization. This study focuses on social capital of the individuals in the technology industry as an important factor in influencing knowledge creation in the performance of teams within an organizational setting. This study specifically focuses on the brokerage and closure concepts in relation to the social network theory to determine the formation and maintenance of social capital in organization. This research contributes to an overall understanding of social capital on the knowledge conversion process especially in the outsourced contact centers which mainly focus on the systematic and monotonous task in the firm. This study shows that both brokerage and closure is important to facilitate the knowledge conversion in a firm as the closure complements the brokerage. However, trust does not have significant impact on the externalization process of knowledge conversion as it requires personal feelings of the individual towards other members in the firm. Our experimental results also show that shared language has a positive and significant impact on the externalization and internalization process of knowledge conversion. These findings have an implication that shared language plays an important role in the conversion between tacit and explicit knowledge. Finally, internalization of the knowledge conversion process has the most significant impact on the job satisfaction, job performance and team performance of the employee in the firms.

목차

Abstract
 1. Introduction
 2. Literature Review
  2.1 Social capital
  2.2 Bridging and Bonding Social Capital
  2.3 Knowledge Creation
  2.4 Job Satisfaction
  2.5 Job Performance
 3. Research Model and Hypotheses Development
  3.1 Research Model
  3.2 Hypotheses Development
 4. Empirical Results
 5. Conclusions
 References

저자

• Taeksoo Shin [ Division of Business Administration, College of Government and Business, Yonsei University ]
• Tan Jia Huey [ Department of Management Information Systems, Graduate School, Yonsei University ]

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