Earticle

초록

영어

The purpose of this study was to analyze the effects sports center employee emotional labor and job burnout had on emotional deviance. This research was executed through the questionnaire given to 329 subjects who were employees of sports center located in Busan, Ulsan and Gyeongnam. SPSS 18.0 program was utilized and following conclusions were drawn as a result of carrying out exploratory factor analysis. reliability analysis, multiple regression analysis. 1) Emotional labor that had an effect on the job burnout of the employees working at sport center was frequency of emotional expression and emotional dissonance. 2) Emotional labor that had an effect on the emotional deviance of the employees working at sport center was emotional dissonance. 3) Job burnout that had an effect on the emotional deviance of the employees working at sport center was depersonalization by the employees of sport center. 4) Emotional labor and job burnout that had an effect on the emotional deviance of the employees working at sport center were depersonalization by the employees of sport center.

목차

Ⅰ. 서론
  1. 연구의 필요성
  2. 연구문제
 Ⅱ. 연구방법
  1. 연구대상
  2. 조사도구
  3. 조사방법
  4. 자료처리 방법
 Ⅲ. 결과
  1. 감정노동, 직무소진, 감정일탈의 상관
  2. 감정노동이 직무소진에 미치는 영향
  3. 감정노동이 감정일탈에 미치는 영향
  4. 직무소진이 감정일탈에 미치는 영향
  5. 감정노동과 직무소진이 감정일탈에 미치는 영향
 Ⅳ. 논의
  1. 감정노동이 직무소진에 미치는 영향
  2. 감정노동과 직무소진이 감정일탈에 미치는 영향
 Ⅴ. 결론
 참고문헌
 ABSTRACT

저자

• 조현민 [ Cho, Hyun-Min | 부산외국어대학교 ]

참고문헌