Earticle

초록

한국어

본 논문에서는 3차원 평가환류체계를 기반한 성과측정모델을 제안하며, 제안하는 평가모델을 이용하여 2008년과 2009년에 수행한 7개의 공공 u-IT 서비스의 사용자 만족도와 활용도를 분석한다. 본 연구를 통해, 당초 공공 u-IT 서비스 지원사업이 목표하였던 대부분의 연구목적을 달성하였음을 알 수 있었으며, 성과측정 및 분석결과는 향후 추진할 신규과제의 추진방향 제시한다.

영어

In this paper, we introduce an integrated performance evaluation model defined by the three indices (evaluation index for each evaluation stage, performance viewpoint, and performance type) and analyze the utilization and satisfaction of the seven public u-IT services implemented from 2008 to 2009 using the proposed model. From the performance results of the public u-IT services, it was found out that most of the research goals initially set by the public u-IT service support projects were satisfied. Furthermore, we suggest improvement directions and promotion strategies of future projects.

목차

ABSTRACT
 요약
 1. Introduction
 2. Related work
  2.1 IT Balanced ScoreCard (BSC) performance evaluation methodology
  2.2 Delone & Mclean’s information system evaluation model
 3. Proposed three-dimensional performance evaluation mode
  3.1 Three-dimensional evaluation reflux system
 4. Performance Analysis of Publicu-IT Services
  4.1 Measurement of Performance and Analysis of Public u-IT Services
  4.2 Suggestion for Improvement Measures for the Future Implementation of u-IT Service Business
 5. Conclusion
 References

저자

• Jae-Won Kim [ 김재원 | Principal Researcher, National Information Society Agency of Korea ]
• Se-Jin Kim [ 김세진 | University of Washington Dept. of Electrical Engineering ] Post Doc.
• Jong-Bong Byun [ 변종봉 | Senior Consultant, Korea Productivity Center ] Corresponding author

참고문헌