Earticle

초록

영어

In 2002, Korea government launched G4C (Government 4 Citizen) service for citizen’ convenience. G4C has kept growing in terms of quantitative. The government has endeavored to vitalize G4C service by extending channels to access G4C. However, citizen’ satisfaction needs to be higher because only few people may exploit G4C through multi-channel such as TV or Mobile. In order to improve G4C service, the government conducted enhancing project three times. Unfortunately, the government did not achieve. We can verify civil documents but it cannot be printed out. So, I figured out a hindrance factors of activation G4C. I will test that NFC would be an alternative to vitalize multi-channel G4C service.

목차

Abstract
 1. 서론
 2. 본론
  2.1 전자민원 서비스 개요
  2.2 전자민원 서비스 현황
  2.3 전자민원 서비스 문제점에 대한 선행 연구
  2.4 전자민원과 NFC
  2.5 기대효과
 3. 결론
 Acknowledgement
 References

저자

• Kisu Kim [ Service System Management and Engineering Sogang University ]
• Miri Kim [ Service System Management and Engineering Sogang University ]
• Jaeki Song [ Service System Management and Engineering Sogang University ]

참고문헌