Earticle

초록

영어

In Brazil, there are over 202 million mobile phones. The adoption of Short Message Services technology (SMS) shows up as an alternative very efficient, easy and inexpensive to provide public services. This project aims to investigate the adoption of SMS technology from the perspective of government. The research project began researching the applications of technology in Brazil and abroad, and also studied the Hospitality Metaphor that was used as a theoretical structure. Then, a script was drawn up and four interviews were conducted with employees, in management positions, which were responsible for government projects to use technology in the state of Parana, Brazil. Using Atlas.TI, eleven networks were generated in graphical form, to organize the ideas that emerged from the interviews. Among the results, the demonstration of the experiences with government applications of SMS technology and also its adoption according to the Hospitality Metaphor. Thus, the following theoretical dimensions were identified: “learning by doing”, "technology drifting", "emotions / feelings”, "dubious character" and "reinterpretation of the actor" and also other relevant aspects: purpose, challenges, advantages, uses, actors’ accommodation to the technology, participants in the adoption and acceptance.

목차

Abstract
 1. Introdução
 2. m-Gov
 3. Metáfora da hospitalidade
 4. Metodologia
 5. Resultados
  5.1 Experiências governamentais de uso da tecnologia SMS
  5.2 Adoção da tecnologia segundo a metáfora da hospitalidade
  5.3 Outros aspectos relevantes
 6. Conclusão
 Referências

저자

• Diego K. de Queiroz [ Pontifícia Universidade Católica do Paraná ]
• Beatriz B. B. Lanza [ Pontifícia Universidade Católica do Paraná ]
• Maria A. Cunha [ Pontifícia Universidade Católica do Paraná ]

참고문헌