Competitive Advantage of IT Services from RBV(Resource Based View) and Complementarity of Service Dimensions

간행물

한국경영정보학회 정기 학술대회 바로가기
권호(발행년)

2010년 추계학술대회 (2010.11) 바로가기
페이지

pp.210-216
저자

Jonghun Jung, Byungtae Lee
언어

영어(ENG)
URL

https://www.earticle.net/Article/A129861

원문정보

초록

영어: Abstract
Introduction
Theory and Hypotheses
Service quality and financial performance
The resource based view and competitiveadvantage
Hypothesis
H1. Service quality of ‘system-functionaldimension’, per se, will not explain variance in thefinancial performance across firms.
H2.Service quality of ‘strategic dimensions’, perse, will explain variance in the financialperformance across firms.
H3. Service dimensions are complementary intheir contribution to firm’s financial performance
Empirical test
Data
Data analysis
Conclusion
Limitation and Future research
References

Abstract
Introduction
Theory and Hypotheses
  Service quality and financial performance
  The resource based view and competitiveadvantage
Hypothesis
  H1. Service quality of ‘system-functionaldimension’, per se, will not explain variance in thefinancial performance across firms.
  H2.Service quality of ‘strategic dimensions’, perse, will explain variance in the financialperformance across firms.
  H3. Service dimensions are complementary intheir contribution to firm’s financial performance
Empirical test
  Data
  Data analysis
Conclusion
Limitation and Future research
References

저자

Jonghun Jung [ Graduate School of Management, KAIST ]
Byungtae Lee [ Graduate School of Management, KAIST ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

간행물

한국경영정보학회 정기 학술대회 [KMIS Conference]
간기
반년간
수록기간
1990~2025
십진분류
KDC 325 DDC 658

Earticle