Earticle

초록

영어

This case study covers the Knowledge Management research paper that explores the clear idea about the knowledge practicesthat are used in the corporate sector to achieve the strategic advantage over the competitors. The quoted example of the three manufacturing firms TATA MOTORS, BHEL, and M&M have tried to compare the Knowledge practices in these firms, which explores the concept clearer that the competitors can use the same or the different type of knowledge practices to achieve the competitor advantages. In order to help knowledge management goals, an integrated knowledge management system consisting of the knowledge management techniques and technologies are used. The knowledge Management is supported by different techniques and practices whichare knowledge content, people skills, technology and strategy based. The technology and techniques supports these factors of knowledge management. The paper discuss different techniques and processes adapted by three Indian organizations and a comparison is made to suggest the guidelines of KM practices to manufacturing Industries.

목차

Abstract
 1. Introduction
  1.1. Introduction of TATA Motors
  1.2. Introduction of BHEL
  1.3. Introduction of M&M
 2. Discussion
  2.1. Best KM Practices at TATA MOTORS
  2.2 Best KM Practices at BHEL
  2.3 Best KM Initiatives at M&M LTO.
 3. Dealership Assessment
  3.1. Dealership Assessment
 4. Digital Information
  4.1 KM WEB Portal
 5. Performance Evaluation
 6. Conclusions
 References

저자

• Santosh Rangnekar [ Associate Professor, Department of Management Studies IIT Roorkee. ]

참고문헌