Earticle

초록

영어

Most studies of organizational effectiveness previously done, have measured financial performance such as productivity, efficiency or subjective performance such as a commitment, satisfaction, and turnover intention of employees. However, these measurements have limitations to evaluate a organizational effectiveness in recent knowledge information era because evaluation of organizational effectiveness in knowledge-based society needs measurements in various aspects such as financial, customer, internal business process, and learning and growth. The purpose of this study is to overcome these problems and to introduce an appropriate system for evaluation of organizational effectiveness under knowledge management paradigm. In this paper, we suggest a Balanced Scorecard(BSC) as a new measurement standard of organizational effectiveness in a knowledge information era. The balanced scorecard is designed to help firms that have historically overemphasized short-term financial performance. When measuring organizational effectiveness through Balanced Scorecard(BSC) suggested by Kaplan and Norton[31], it is to present the measurement indices that can cover the limitation of the past evaluation indices of organizational effectiveness.

목차

ABSTRACT
 1. 서론
 2. 경영 패러다임의 변화와 조직효과성
  2.1 지식정보화 사회와 지식경영 패러다임의 대두
  2.2 조직효과성의 개념
  2.3 조직효과성 평가와 문제점
  2.4 지식경영 효과성 평가
 3. 지식경영 성과평가에 BSC 적용 성공 사레 : 스칸디아(Skandia)社
  3.1 회사개요
  3.2 지식경영활동
 4. 결론
 참고문헌

저자

• 권상순 [ Sang-Sun Kwon | 선문대학교 경영학부 부교수 ] 교신저자
• 박지환 [ Ji-Hwan Park | 고려대학교 경영학과(경영관리 전공) 박사수료 ]

참고문헌