Earticle

초록

영어

Even though, many enterprises began to use management information system, they were not able to attain remarkable outcome. Thus, a purpose for this research is to explore effect that characteristics of information technology and executive support have on its user's confrontation In order to verify this purpose, we selected Nong-hyup's CRM as an object for a proof of effect that characteristics of information technology and executive support have on its user's confrontation. According to this research's conclusion, characteristics of information systems have notable influence on user's confrontation, while executive support did not have significant influence on it. Yet, this research has its limits by considering characteristics of information technology and support from board of directors as only variables among many other possible reasons for user's confrontation. Thus, in the future, there should be another research that considers more various reasons for user's confrontation.

목차

ABSTRACT
 1. 서론
 2. 이론적 배경
  2.1 정보기술특성
  2.2 경영진 지원
  2.3 사용자 저항
 3. 연구방법
  3.1 연구모형 및 가설의 설정
  3.2 자료수집과 표본
  3.3 변수의 조작적 정의 및 측정
 4. 실증분석결과 및  해석
  4.1 변수의 신뢰성 및 타당성 검증
  4.2 가설 검증
 5. 결론
 참고문헌

저자

• 한경일 [ Kyung-Il Han | 안양대학교 사회과학대학원 부교수 ] 교신저자
• 박종미 [ Jong-Mi Park | 안양대학교 대학원 경영학과 박사과정 ]

참고문헌