Earticle

초록

영어

Changed the business environment, private sector focuses on the performance management, so to manage the performance he uses BSC that overcomes the limitation of financial indicators. Also, it is getting emphasized to evaluate the performance about services that the public sector provides and obliged for the public sector to be responsible for managing and improving its performance as the private sector has been doing. But lacks of knowledge and experience on performance management and evaluation are blocking the public sector from introducing and implementing new performance management systems. To solve those problems, this study has derived general guidelines and KPIs that public sector should keep in mind when BSC is introduced new management system. This study focused on the public hospital which is the performance management and evaluation system of Government administration.

목차

ABSTRACT
 1. 서론
 2. 책임운영기관 제도
 3. 공공의료 책임운영기관의 성과관리
  3.1 공공부문 성과관리와 BSC
  3.2 의료기관의 경영성과 측정지표
  3.3 공공의료기관의 성과지표 활용사례
 4. 공공의료기관의 성과지표 개발
  4.1 조직의 비전 및 목표부터 경영전략 설정
  4.2 핵심성공요인(CSF) 규명
  4.3 핵심성과지표(KPI)의 개발
  4.4 목표치 및 등급평가기준 설정
  4.5 가중치 부여
 5. 결론
 참고문헌

저자

• 김영훈 [ Young-Hoon Kim | 을지대학교 의료경영학과 교수 ]
• 최영진 [ Young-Jin Choi | 을지대학교 의료경영학과 조교수 ]

참고문헌