Earticle

초록

영어

Opportunities born of cutting-edge technologies and new information and knowledge enable the overall resources and effort needed to implement services to be reduced by shifting the service boundary to a service that is operated mainly by the supplier, a super-service, or to a service whose complete operation is the responsibility of the customer, self-service. Shifting the service to the super- or self-service mode also presents an opportunity to check the amounts and types of resources required and the service’s effort map and to imbue the service with sustainability. It requires first the responsibility of both the provider and the customer to check the sustainability of the service, but the customer should also choose the most sustainable service opportunity. Moreover, shifting the service to super- or self-service and the main operation to the provider or the customer, respectively, obliges them to institute the proper controls to ensure service sustainability. Finally, the move, in general, toward either a super- or a self-service decreases resource utilization and the corresponding effort required, thereby making the service more sustainable. But it also engenders a different distribution of service resources and effort between the provider and the customer and facilitates the design of new sustainable services.

목차

Abstract
 1. Introduction
 2. Service-value
 3. Resources and Effort
 4. Example
 5. Conclusions
 References

키워드

저자

• Adi Wolfson [ Green Processes Center, Shamoon College of Engineering (SCE) ]
• Dorith Tavor [ Green Processes Center, Shamoon College of Engineering (SCE) ]
• Shlomo Mark [ Negev Monte Carlo Research Center (NMCRC), Shamoon College of Engineering ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of u- and e- Service, Science and Technology

• 간기

  격월간

• pISSN

  2005-4246

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605